Confirm that there is a problem especially if the problem was reported to you from another person. This may save you unnecessary expensive service calls.
Check to see if the elevator has been put on service, the stop switch has been activated or the run switch turned off.
Check for obstructions in the car and hall doors paying particular attention to the sill grooves.
Be sure that there is “full” power to your building.
Check to see if there are any trapped passenger(s).
Gather as much information as possible with respect to what the problem is. The more information given to the technician the quicker they may be able to get the elevator operational.
If an elevator becomes non-operational while passenger(s) are inside, the emergency phone will call your service company immediately and they can notify them of the entrapment.
Establish verbal communication with the passenger(s) assuring them that help is on the way, they are not in danger and not to try and get themselves out. Some people fear that they will run out of air but this is not true. If this is the situation let them know that the elevator is vented and help is on the way. You may tell them to sit down and relax until help arrives.
Under no circumstance should you ever try to open the elevator doors to remove an entrapped passenger from an elevator. Doing so may cause serious injury or even death to you or the person you are trying to help.
Access to the elevator machinery room must be restricted to trained technicians and TSSA inspectors only, due to the severe danger posed by the rotating and high voltage equipment.
Storage of non-elevator related material is prohibited.
Electronic equipment can be affected by heat and humidity causing unsafe and unreliable performance. In order to obtain consistent safe operation the machine room temperatures should not exceed 10° to 32°C with a relative humidity no higher than 80%.
As the Owner or Manager it is your responsibility to oversee the daily operation of your elevator. If problems or concerns arise you must attend to them immediately.
Check the elevators on a regular basis for unusual operating conditions such as odd sounds, leveling, etc. Should you discover something call immediately for service. If it is a safety issue take the elevator out of service to avoid injury.
Inspect the elevator cab finishes for damage or sharp edges that may cause injury and rectify as soon as possible. Also ensure that the ceiling panels are properly secured.
Maintain proper lighting in the elevator cab.
Check the aluminum doorsill grooves regularly for dirt and debris. Debris in the grooves may interfere with door operation.
In the event of a fire the elevators must not be used except for emergency personnel. Everyone should use the building stairwells to exit the building.
If your elevator is equipped with manual Emergency Fire Service then it can be activated by your building staff to ready the elevator for the firefighters and prevent the general public from using the elevator. Some buildings are equipped with automatic systems that turn on automatically when the alarm is activated.
If your staff is unsure of the operational procedure of the fire service ask your elevator contractor to instruct your staff on the system and its operation.